NHS services we provide

Dispensing Medicines & Appliances

In addition to fulfilling private orders made through our website, our UK-based pharmacy also fulfils NHS prescriptions. This eliminates the need for paper prescriptions, and means you do not have to pick up your regular prescription medication in person.

All you need to do is nominate Treated.com as your chosen pharmacy either through our site, or using the NHS Electronic Prescription Service (EPS). We can then send your prescription medicine to an address of your choosing via Royal Mail.

To nominate Treated.com as your dispensing pharmacy, visit Treated.com/NHS or call us on 08000 932 932.

You can read more about the Electronic Prescription Service on the NHS website.

Please be aware that you must be registered with a GP in England to use this service.

Repeat Dispensing

If you order repeat NHS prescriptions for your regular medication, we can help you manage these. Patients who sign up to our service can opt to receive reminders when their medicine is due to run out, so that they can reorder their medication through us in good time.

When you create an account with us at Treated.com/NHS, you can set how you would like to receive these reminders in your preferences.

Once you have placed a reorder through our site or app, or by speaking to us over the phone, we’ll send a prescription request to your GP surgery. As soon as we receive your prescription, we’ll dispense your medicine and send it to you by the courier service you have selected.

Please note that if you are taking long-term treatment, you will still need to attend regular consultations and review sessions with your GP or specialist as required. Some medicines may require you have periodic testing, and again, you may need to do this in person through your GP surgery.

Some information on electronic prescriptions

The Electronic Prescription Service (EPS) is an NHS Service which enables your prescriptions to be sent electronically to the pharmacy or dispenser of your choice. If you get regular prescriptions, EPS may be able to save you time by eliminating unnecessary trips to your GP.

Important Information

You do not have to have your prescriptions sent from your doctor to a pharmacy using the EPS. However, if you choose to have paper prescriptions, these may need to be posted by the GP surgery to your chosen pharmacy, or picked up by you and delivered to your chosen pharmacy by hand.

If you decide to use the EPS, you may choose any EPS pharmacy for your convenience. You do not have to choose a pharmacy that is near to your GP surgery.

Electronic prescriptions are sent directly from your doctor’s computer to the pharmacy computer. Paper prescriptions are not required. The service will be secure and confidential.

If you choose to have your prescriptions sent to Treated.com via EPS, your prescriptions will be sent to us automatically. If you wish to change this (for example, if you want to switch to a different pharmacy) you will need to tell your doctor.

You can choose to have your prescriptions sent to another pharmacy at any time, including part way through a series of repeat prescriptions collected directly from the pharmacy (repeat dispensing).

Please note that, if you have any prescriptions for appliances, these may be sent from your GP to an appliance contractor, instead of Treated.com.

You can read further information about EPS on the NHS Choices website.

Disposal of Unwanted Medicines

If you have any unwanted medicines which you no longer require, it is important that these are returned to us or to a pharmacy close to you.

How to return unwanted medicine

If you are a patient who wishes to return unwanted medicine, please call our pharmacy on 01204 559 999 so we can arrange a courier to collect them from you.

Please note that we cannot take return of unwanted medicine from you in person at our pharmacy premises.

Healthy Lifestyle

You can find helpful information on healthy living over the NHS Choices Live Well website.

We play an active role in the promotion of healthy lifestyles, having worked with several charities and organisations to produce articles on health, nutrition and fitness on our blog.

If you are an individual or organisation and have:

  • a specific health issue you would like us to discuss
  • a particular cause you would like us to help you raise awareness of
  • or if you need our help promoting a specific campaign

please get in touch with us and we’ll do everything we can to help.

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