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Our policies

Please find links to our policies below. If you require any further information, please contact our customer care team.

Data handling and cookie policy

Read about how we handle the information you provide us, who we share it with and when, what we do to protect your data, and which cookies we use on our site.


Editorial policy

On this page you can find information on how we produce content for our website, and the processes we use to ensure it is accurate and up-to-date.


Complaints policy

Find out how to make a formal complaint, who you need to contact, our response times for formal complaints, and what options are available to you if we have been unable to resolve your complaint directly.


Terms and conditions

This page outlines the terms and conditions you agree to when using our service or using our site.


Limitations of our service

This page explains the process we use for questionnaire-based online consultations, and in which situations our service may not be suitable.

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