Practice leaflet

Other services we provide

Private prescriptions and pharmacy medicines

You can order prescription treatment from our pharmacy privately through Treated.com. Prescriptions for medicines requiring them are issued by GMC-registered doctors based on online consultations.

These consultations are conducted through the use of a questionnaire and messaging service. When your prescription has been approved by our doctor, our pharmacy will dispense the treatment you have ordered. This will then be shipped to you by our courier partners.

You can also order a pharmacy medicines privately through our service. These medicines do not require a prescription, but you will still need to complete an online consultation (consisting of a questionnaire and, in some cases, private messaging) so that our pharmacist can make sure it is safe before issuing it to you. Approved medicines are shipped by next-day courier.

Testing

Our pharmacy also works with a pathology lab to provide home testing services. When you order a test kit from us, you’ll have it delivered to you by special delivery. You can then provide a sample at a time convenient for you, and send this to our partner lab to be analysed.

We’ll receive your result when it is ready, send it to your secure patient area, and notify you when you can login and view it. In some cases, you may be able to use this test result to order treatment from us, or another provider.

NHS Services We Provide

Dispensing Medicines & Appliances

In addition to fulfilling private orders made through our website, our UK-based pharmacy also fulfils NHS prescriptions. This eliminates the need for paper prescriptions, and means you do not have to pick up your regular prescription medication in person.

All you need to do is nominate Treated.com as your chosen pharmacy either through our site, or using the NHS Electronic Prescription Service (EPS). We can then send your prescription medicine to an address of your choosing via Royal Mail.

To nominate Treated.com as your dispensing pharmacy, visit Treated.com/NHS or call us on 08000 932 932.

You can read more about the Electronic Prescription Service on the NHS website.

Please be aware that you must be registered with a GP in England to use this service.

Repeat Dispensing

If you order repeat NHS prescriptions for your regular medication, we can help you manage these. Patients who sign up to our service can opt to receive reminders when their medicine is due to run out, so that they can reorder their medication through us in good time.

When you create an account with us at Treated.com/NHS, you can set how you would like to receive these reminders in your preferences.

Once you have placed a reorder through our site or app, or by speaking to us over the phone, we’ll send a prescription request to your GP surgery. As soon as we receive your prescription, we’ll dispense your medicine and send it to you by the courier service you have selected.

Please note that if you are taking long-term treatment, you will still need to attend regular consultations and review sessions with your GP or specialist as required. Some medicines may require you have periodic testing, and again, you may need to do this in person through your GP surgery.

Some information on electronic prescriptions

The Electronic Prescription Service (EPS) is an NHS Service which enables your prescriptions to be sent electronically to the pharmacy or dispenser of your choice. If you get regular prescriptions, EPS may be able to save you time by eliminating unnecessary trips to your GP.

Important Information

You do not have to have your prescriptions sent from your doctor to a pharmacy using the EPS. However, if you choose to have paper prescriptions, these may need to be posted by the GP surgery to your chosen pharmacy, or picked up by you and delivered to your chosen pharmacy by hand.

If you decide to use the EPS, you may choose any EPS pharmacy for your convenience. You do not have to choose a pharmacy that is near to your GP surgery.

Electronic prescriptions are sent directly from your doctor’s computer to the pharmacy computer. Paper prescriptions are not required. The service will be secure and confidential.

If you choose to have your prescriptions sent to Treated.com via EPS, your prescriptions will be sent to us automatically. If you wish to change this (for example, if you want to switch to a different pharmacy) you will need to tell your doctor.

You can choose to have your prescriptions sent to another pharmacy at any time, including part way through a series of repeat prescriptions collected directly from the pharmacy (repeat dispensing).

Please note that, if you have any prescriptions for appliances, these may be sent from your GP to an appliance contractor, instead of Treated.com.

You can read further information about EPS on the NHS Choices website.

Disposal of Unwanted Medicines

If you have any unwanted medicines which you no longer require, it is important that these are returned to us or to a pharmacy close to you.

How to return unwanted medicine

If you are a patient who wishes to return unwanted medicine, please call our pharmacy on 01204 559 999 so we can arrange a courier to collect them from you.

Please note that we cannot take return of unwanted medicine from you in person at our pharmacy premises.

Healthy Lifestyle

You can find helpful information on healthy living over the NHS Choices Live Well website.

We play an active role in the promotion of healthy lifestyles, having worked with several charities and organisations to produce articles on health, nutrition and fitness on our blog.

If you are an individual or organisation and have:

  • a specific health issue you would like us to discuss
  • a particular cause you would like us to help you raise awareness of
  • or if you need our help promoting a specific campaign

please get in touch with us and we’ll do everything we can to help.

Pharmacy details

Our postal address is:

HR Healthcare Ltd.

Unit 18, Britannia Way,

Waters Meeting,

Bolton, BL2 2HH

Our pharmacy telephone number is 0207 043 0716.

We are open from 9am to 5pm, Monday to Friday.

When the pharmacy is closed, if you urgently need medical help or advice but it’s not a life-threatening situation, contact NHS 111, by calling 111. Information can also be accessed at www.nhs.uk.

Abusive behaviour

We strive provide the best and most helpful service possible, and expect patients to treat our staff with respect. We may therefore refuse to provide our service to those who display abusive or threatening behaviour towards our staff.

Data protection

Our pharmacy complies with the General Data Protection Regulation (GDPR) 2018, and works in accordance with the NHS code on confidentiality.

You can read more on our Data handling and cookie policy.

More information on the services we offer

To find out more about the services we provide, please contact us on the phone number or email listed above.

Feedback and complaints

We continually review our processes to ensure we are providing the best possible service. If you would like to provide feedback, or are unhappy with the service you have received and would like to make a complaint, you can find more information on how to do so in our complaints policy.

Contacting NHS England

You can reach NHS England at the following postal and email address:

NHS England

PO Box 16738

Redditch

B97 9PT

england.contactus@nhs.net 

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