Unhappy with us?
We want to know.
We pride ourselves on giving you the best care and advice possible.
So if you feel like we haven’t done that, we want you to tell us about it. We’ll do everything we can to put things right, and learn from it so we can do things better in future.
How to make a complaint
The first thing to do is to talk to our customer care team.
- message us from your account
- email us at: [email protected]
We’re here to chat from 6am to 12pm Monday to Friday, but you can drop us a message or an email any time you like. We aim to respond to everyone inside one working day.
Or, if you prefer to write us, our address is:
55 Washington St
You can also ask to be sent our complaints policy in full, and this has everything you need to know about how we handle complaints.