Complaints policy

Unhappy with us?

We want to know.

We pride ourselves on giving you the best care and advice possible.

So if you feel like we haven’t done that, we want you to tell us about it. We’ll do everything we can to put things right, and learn from it so we can do things better in future.

How to make a complaint

The first thing to do is to talk to our customer care team.

You can:

We’re here to chat from 6am to 12pm Monday to Friday, but you can drop us a message or an email any time you like. We aim to respond to everyone inside one working day.

Or, if you prefer to write us, our address is:

55 Washington St
Suite 305
NY 11201

You can also ask to be sent our complaints policy in full, and this has everything you need to know about how we handle complaints.

Suggest a treatment

If there’s a particular treatment or condition you’re looking for, tell us and we’ll look into it for you.

Ask or suggest something.

Submit your question here, or tell us if you’ve found an issue on our site.

We may email you about your query, but you can opt out of these communications any time you like.

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Tell us about a problem

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We may email you about the problem, but you can opt out of these communications any time you like.

Is this your first time with us?

You can continue as a guest, or sign in with your Treated account if you have one. 


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We’ll get back to you very soon. We aim to respond to all queries in one working day.