Terms and conditions, privacy policy and cookies

Terms and Conditions

1. Introduction

Treated.com is a trading name of HR Healthcare Ltd. Their registered address is:
HR Healthcare Ltd, The Office, Waters Meeting, Britannia Way, Bolton, Lancs BL2 2HH, England.

Company Registration number: 06790962.
Natcol is the pharmacy which fulfils all orders made through this site. They are registered with the General Pharmaceutical Council (reg no. 1104545) and you can find their entry here: http://www.pharmacyregulation.org/registers/pharmacy/registrationnumber/1104545
All consultations are carried out by doctors who are registered with the General Medical Council in the UK.
By visiting this website you consent to the terms and conditions as specified below.

2. Content

Please be aware that the content provided on this website is provided as information only. It does not function as professional medical advice, or form part of any treatment programme, and should not be taken as such. Visitors to the site seeking medical advice are encouraged to consult an appropriately qualified healthcare professional.

We endeavour to ensure that all information on this website is up-to-date and correct at time of writing. However, we do not accept responsibility for any errors, changes made to product information by manufacturers or third party suppliers, or new developments in healthcare or medicine which renders the information here obsolete.

Additionally, we do not accept responsibility for any content supplied or uploaded by third parties.


3. Personal Data and Marketing Policy

Please be aware that, in order to supply our services to you, we will require you to provide us with personal data. This includes your name, address and contact details. To determine whether a medication is suitable for you, we will also ask you to provide medical information during consultation. This is seen only by our prescribing doctor and, if necessary, by our pharmacist. When you pay by credit card, the payment details you provide are not stored by us at any time, and are handled exclusively by our payment handlers, Klarna. 

We only ever use the details you supply us with to provide the services agreed to at the time which you supplied them. In order to deliver your products to you, we will need to pass on your name and address to our courier partners. Otherwise, we will never sell your details to or share them with any other third parties.

Please note that we may use your information following purchase to send you newsletters and promotional information relating to our products and services. You can opt out of this at any time by using the unsubscribe facility.

4. Delivery

Every order made through Treated.com is shipped using a tracked courier service. The customer or website user understands that, for efficiency and convenience, we cannot allow customers to select their own courier.

After your order has been dispatched, you will be contacted with a delivery tracking number. Clicking on this will take you to the courier services website and allow you to follow the progress of your order. Please note, these websites are operated by third parties, and we therefore accept no responsibility for any content present. 

5. Private Prescriptions

All prescriptions issued through this site are drawn up by qualified prescribers. They are made on the basis of the answers provided to the medical questionnaire. Our medical questionnaire is there to help ensure the safety of our customers. HR Healthcare Ltd accepts no liability in cases where the person filling out the questionnaire provides false or inaccurate information.

6. Registering

You must be at least 18 years old to use this site and its services. Prior registration is required. Please ensure the details you provide are accurate, and that your login details are kept safe and not shared with anyone else. We do not accept responsibility for any costs incurred in cases where the user’s login details have been lost or stolen. If you suspect that your account has been compromised, please contact us right away.

7. Refunds, Returns And Exchanges

UK law prohibits the return of prescribed goods. For this reason, we cannot accept returns, offer refunds or provide exchanges on our products. With this in mind, we ask all customers to be 100 percent certain before they committing to buy medication.

8. Cancelling Your Order

In some cases, we may be able to cancel an order before it has been dispensed. If you change your mind after placing your order and wish to cancel, please let us know as soon as possible.

This does not affect your statutory rights.
HR Healthcare reserves the right to reject cancellations as per the exceptions outlined in The Consumer Protection (Distance Selling) Regulations 2000. These state that the customer has no right to cancel under the following circumstances:
‘13.-(1) Unless the parties have agreed otherwise, the consumer will not have the right to cancel the contract by giving notice of cancellation pursuant to regulation 10 in respect of contracts-(c) for the supply of goods clearly personalised or which by reason of their nature cannot be returned or are liable to deteriorate or expire rapidly’

9. Responsibility

HR Healthcare Ltd, its directors and any related companies will not be liable for any claims made as a result of loss or damage caused by the use or misuse of this site, be it direct or indirect.

10. External Links

Links to external sites operated by third parties are provided in good faith. However, HR Healthcare Ltd does not accept responsibility for any content present on these sites, and accepts no responsibility for any losses or damage incurred as a result of their use.


11. Public Forums And User Submissions

HR Healthcare Ltd admits no liability for loss or damage caused by material uploaded to our site by a website user, or that taken from another website and published here. We may remove or edit content without notice if we understand that it may affect the rights of third parties, is not correct, or if it is defamatory or indecent.

We reserve the right to remove or reject content or corrupted files which we suspect poses a risk to our website or that of a third party. We accept no responsibility for user-uploaded material which violates copyright law, and reserve the right to remove this without notice.

12. Medical Information

HR Healthcare Ltd does not accept responsibility for any material on this website posted to online public areas. Material of this nature may be removed by the website owner without notice if it is likely to cause damage to or affect the rights of third parties, or if it is considered defamatory or indecent. 


13. Cookies

We use cookies to improve your experience and increase the efficiency of our online services. By using this website, you agree to our employment of these.

Cookies allow us to see how our site is used, which pages are viewed the most, and the journey our users take to find what they're looking for. They do not store personal information, such as your name, address or bank details.

There are three categories of cookies which Treated.com uses to enhance user experience:

Session cookies store your information as you interact with the site, and make it so that you do not have to re-enter data on each page. For instance, they remember which items you have put in your basket so you can purchase them at checkout.

Persistent cookies allow us to recognise you and keep track of your preferences when you make return visits to our site.

Third party cookies are employed by partner organisations and give us a technical insight in the workings of the site. They help us to make changes based on how users interact with the pages and links provided, and supply material for analytical reporting.

You can manage cookies and turn them off at any time by selecting the relevant option in your browser. But please be aware that our site requires the use of cookies for it to function properly. For example, if you disable cookies, you may still be able to browse our products, but will not be able to set up an account with us.