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Welcome to the new us.
Different look, improved site, better experience.
For the past year weโve been working hard to bring you what youโre seeing right now. We hope you like it. (We think you will.)
Letโs give you the tour.
On long term treatment? Then itโs understandable if you think that repeat medications equals fuss, because historically they have. The standard procedure when you needed a top-up of meds was:
With the original Treated, we set out to change that. We shifted all of the above so it happened online. We reminded you when your treatment was due to run out so you could order more. In your patient account, we added a โReorderโ button that took you to a consultation with our clinician.
But we wanted to make this even easier.ย
So with EveAdam we made many of our medications available on a flexible subscription.ย
This meant you could set your shipping schedule at the start, and choose how often you get your medication delivered. No need to place repeat orders. And no need to take a whole consultation every couple of months when you need a refill.
The great news is that, now, weโve combined both of these in one place.
Flexible subscriptions if you want convenient refills, or one-time medications if thatโs all you need.
The โflexibleโ part is being able to change things whenever you want. This includes changing your delivery schedule, but also being able to switch doses or treatments any time you like, with the help of our clinicians. Youโve got the option to skip deliveries too, or put your treatment on pause for as long as you need.
Unlike some subscriptions, we wonโt make you call us up to pause it or make changes.ย
Everything to do with managing your subscription, you can do with the press of a button in your account.
When your next treatment is about to be sent, weโll email you to let you know too. Youโll get the option to edit your treatment, or skip your delivery โ so you wonโt ever get any unexpected parcels because you forgot to cancel.
Treatment isnโt just about getting your medication and taking it. Thereโs more to it. Sometimes medications work well, and sometimes they donโt. Sometimes they can give us side effects, or just not be as effective as they were before. Our bodies change over time, and so does what we need out of a medication. And sometimes, there are extra things we can do to help a medication do its job.
Thatโs where our aftercare comes in.
Whether you get one-time medication from us or a subscription, weโll check in with you afterwards to see how things are going. Youโll get the chance to tell us whether the medication worked well, or about any side effects you had.ย
If youโre on a subscription, our experts will get in touch with little bits of advice to help you get the most out of your medication. And youโll be able to enter health data and tell us how things are going with your medication, so we can give you the personalised advice and suggestions you need.ย
Example: if youโre taking a goal based treatment for weight loss or stop smoking thatโs working well, it helps us to know things are on the right track. But if things arenโt going as you expected, it also helps us to recommend other options that might work better.ย ย
Another example: the best way to know if skin or hair treatments are working well is to take a look. So with our aftercare you can take and upload pictures for our clinician to look at, so they can give you bespoke advice.
If youโre on a more expensive medication thatโs working, weโll also suggest cheaper options that should work just as well wherever we can.
Weโve all had questions for a doctor before. Not huge things that need a one-hour appointment. Sometimes itโs just little things about our health that mount up over time. And then when we do see a doctor, we drop a payload of questions about anything and everything.
Imagine if you could access a doctor and ask them a question about anything, any time you like?ย
Soon, youโll be able to do that with us. If youโre on a subscription, or for a set time after youโve had a one-time medication with us, youโll be able to login and drop our clinicians a message, asking them anything you like. It doesnโt have to be about the medication youโve had with us, or even related to it. Theyโll give you any advice they can, and tell you if they think you should get something checked out in person.ย
Weโll have further updates on this soon.
As well as all the above, you can still expect the high level of service from us youโre used to. If thereโs something you canโt find, or youโve got an opinion about the new us โ good or bad โ we want to know.ย
Reach us by email, or drop us a message in your account.ย
Browse our condition list to find the consultation you need.
Have a subject youโd like us to cover in a future article? Let us know.
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